1. Information We Collect

We may collect and process the following types of personal information:

1.1. Contact Information: Including your name, email address, phone number, country of residence, and postal address.

1.2. Financial Information: When necessary for financial transactions, we may collect payment and billing information.

1.3. Communication Data: This includes records of your communications with us, such as emails, chat messages, or customer support inquiries.

1.4. Website Usage Data: Information about your use of our website, including IP address, browser type, device information, and website analytics.

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2. How We Use Your Information

We collect and process your personal information for the following purposes:

2.1. Providing Services: To deliver the services you have requested from us.

2.2. Customer Support: To provide customer support, address inquiries, and resolve issues.

2.3. Marketing and Communication: To send you promotional and informational content, as well as updates about our products and services.

2.4. Legal and Compliance: To meet our legal obligations, such as tax and regulatory compliance.

2.5. Improving Our Services: To analyse and improve our services, including website functionality.

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3. Sharing Your Information

We may share your personal information in the following situations:

3.1. Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services.

3.2. Legal Compliance: We may disclose your data when required to comply with legal obligations or to protect our rights, privacy, safety, or property.

3.3. Consent: With your explicit consent, we may share your data with third parties for specific purposes.

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4. Data Storage and Security

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share information and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.​

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5. Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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5. Your Rights

You have the following rights regarding your personal information:

5.1. Access: You can request access to the personal data we hold about you.

5.2. Rectification: You have the right to request the correction of inaccurate or incomplete data.

5.3. Erasure: You can request the deletion of your personal data under certain circumstances.

5.4. Restriction: You may request the restriction of processing your data.

5.5. Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

5.6. Withdraw Consent: If we process data based on your consent, you can withdraw your consent at any time.

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6. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at hello@jomelano.com

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7. Changes to this Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in our practices or for legal compliance. Please check this page for the most recent version.

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